Business IT Support & Managed Services
Empowering your business with “Always On” technology.
In today’s fast-paced corporate environment, downtime isn’t just an inconvenience; it’s a cost. We provide seamless, fully managed IT services designed to remove the burden of technology management from your shoulders. Whether you operate a single-site SME or a multi-location enterprise, our goal is simple: we manage the technology so you can focus on driving your business forward.
A Strategic Partnership, Not Just a Helpdesk
We don’t just fix broken computers; we integrate with your business. All our Managed Services are delivered according to ITIL principles, ensuring structured, efficient, and accountable service delivery.
When you partner with us, you are assigned a dedicated Service Delivery Manager. They will move beyond the day-to-day to understand your operational goals, helping you develop an IT strategy that scales with your growth. You get clear ownership, regular reporting on Key Performance Indicators (KPIs), and the peace of mind that comes with professional accountability.
Flexible Service Models
Every business has unique requirements regarding overhead and on-site presence. We offer flexible models to suit your operational structure.
Hybrid Managed Services (Remote)
Perfect for businesses that need enterprise-level expertise without the overhead of permanent on-site staff.
- Rapid Resolution: Our central Help Desk provides immediate support to your users, utilizing remote control technology to resolve issues instantly.
- Ad-Hoc Engineering: If a problem cannot be solved remotely, we deploy regularly scheduled or reactive engineering visits to your location.
- Proactive Monitoring: We work in the background, managing your core infrastructure to prevent issues before they disrupt your workflow.
Fully Managed Onsite Services
For businesses requiring high-touch support, we combine the strength of our central service desk with dedicated staff based within your office.
- A Familiar Face: On-site staff provide responsive desk-side support and become part of your company culture.
- Central Backing: Your on-site team is backed by our technical escalation points in Leeds, Newark, and Cleethorpes, ensuring even the most complex technical issues are resolved quickly.
Enterprise-Grade Security & Expertise
Your business data is your most valuable asset. Our team remotely and locally manages your infrastructure to ensure resilience and security. We keep your systems compliant with the latest security fixes and patches, drastically reducing your risk profile.
You will benefit from the wealth of technical experience held by our in-house experts. We hold high-level certifications from industry-leading vendors, ensuring your network is built on a foundation of quality:
- Microsoft & Office 365 Collaboration
- Dell Enterprise Systems
- Fortinet Security Fabric
- Avast Business Solutions
- High-end Server, Storage, and Wireless Infrastructure