The 1st choice for
Responded promptly and completed as requested. Thank you.17-03-2026Quick response and turnaround to email16-03-2026Thanks Alex, quick assistance/fix appreciated.16-03-2026Excellent service with immediate response, issues resolved very quickly staff very courteous.16-03-2026N/a16-03-2026Amazing service Thanks12-03-2026Thanks Mahfuz12-03-2026Efficient and the problem sorted.12-03-2026Great job. Thanks!06-03-2026Super fast and consistent- thank you Heather05-03-2026Thank you for your help.05-03-2026Thank you Sam. New lap top working well. Just need the phone re-connecting too please.05-03-2026Very professional and efficient service from Alex, nothing is ever too much trouble04-03-2026A swift response and the issue sorted - thank you.04-03-2026Response time: awesome03-03-2026Luke is great - always quick to respond and help!03-03-2026brilliant service27-02-2026Immediate response thanks27-02-2026Quick response and solved it for me. Thank you26-02-2026wonderful service!25-02-2026
Our Services
We provide a full portfolio of technical solutions, including networking, security, Cloud services and backup, we provide user-focused IT support that’s born and bred for your business.
Live Support Statistics
TICKETS OPENED
(30 Days)
TICKETS CLOSED
(30 Days)
OPEN
TICKETS
(CURRENT)
SLA REPLY TIME
P1 CRITICAL
(HOURS)
SLA REPLY TIME
P2 HIGH
(HOURS)
SLA REPLY TIME
P3 MEDIUM
(HOURS)
Data Sources & Accuracy
Our support metrics are pulled directly from our core operational systems to ensure total transparency.
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Source: Data is synchronized from our CRM (Halo PSA) via MSPbots for real-time reporting.
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Update Frequency: To provide the most current view of our performance, these statistics are refreshed every 30 minutes.
Understanding Our Support Metrics
These live statistics offer a snapshot of our current operational performance and commitment to service excellence.
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Timeframe: Unless otherwise noted, metrics are calculated as a rolling 30-day average.
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Active Tickets: This figure represents the real-time volume of support requests currently being handled by our team.
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SLA Response Time: This represents the average time it takes for our engineers to triage a new request and provide an initial human response.
Our Partners & Accreditation
We’re accredited to the high standards of numerous EdTech, business IT and Cybersecurity providers. We don’t just provide industry-leading solutions, we deliver them at the highest level of service.
