ICT Support for Schools & Education
Building the digital foundation for the classroom of the future.
In the modern education landscape, technology is as vital as the curriculum itself. We provide specialist ICT support to the education sector, ensuring that technical issues never get in the way of teaching and learning. From single-site primary schools to large Multi-Academy Trusts, our Managed Services provide the reliability, speed, and expertise required to keep your school “Always On.”
Rapid Response & Field Services
We understand that in a school environment, a teacher cannot wait hours for a projector to be fixed or a login to be reset. Our support structure is built around strict Service Level Agreements (SLAs) to ensure rapid turnaround times.
- Quick Ticket Support: Our Service Desk provides immediate triage and remote resolution for staff and admin teams.
- Boots on the Ground: We provide comprehensive Field Services. Whether you need a scheduled weekly technician or emergency ad-hoc engineering visits, our team ensures physical hardware and infrastructure issues are resolved swiftly.
Strategic Support for Academy Trusts (MATs)
Managing the IT infrastructure for a Multi-Academy Trust requires a distinct strategic approach. We work directly with Trust CTOs and COOs to deliver scalable, centrally managed services that drive efficiency across all schools within the Trust.
- Centralised Infrastructure: We manage the core IT architecture, ensuring standardisation and security across all sites.
- Strategic Oversight: Your Service Delivery Manager works with Trust leadership to align IT spend with educational outcomes, managing asset lifecycles and infrastructure planning.
- Scalability: As your Trust grows, our support model grows with you, allowing you to easily onboard new schools into your existing support framework.
Safeguarding & Infrastructure Security
Security in education is about more than just data; it is about safeguarding. Our team manages your infrastructure to ensure it is resilient, secure, and compliant. We take responsibility for:
- Patch Management: Keeping servers and devices up to date with the latest security fixes.
- Network Filtering & Safety: Expertise in Fortinet and Windows networking to ensure safe browsing environments.
- Resilience: Proactive monitoring to prevent network outages during critical exam periods or lessons.
Expert Knowledge, Local Presence
Our team holds certifications in the technologies most critical to education, including Microsoft, Apple Networking, Dell, and Office 365.
With offices in Leeds and Linclonshire, we offer the perfect blend of local, responsive field engineers and a centralised, highly qualified professional services team. We take the workload off your internal staff, allowing your leadership team to focus on running the school, while we handle the technology.